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TOPIC: validation required via e-mail

validation required via e-mail 5 years, 1 month ago #1747

  • tomasr
  • OFFLINE
  • Fresh Boarder
  • Posts: 1
Hi!

I'm using Pesapal Payment Gateway for WooCommerce and when I got an order today, the payment is in status "Pending".
When I tested to make my own order, I got an e-mail from PesaPal saying I need to provide proof that I'm the owner of the card.
Need to send picture of front and back of card as well as picture of my id.

I don't get orders often on the website, but this I haven't seen before!
What is this and how can I disable it?
It will scare of my customers!


Regards

Tomas

Re: validation required via e-mail 5 years, 1 month ago #1748

  • lazro
  • OFFLINE
  • Administrator
  • Pesapal
  • Posts: 404
Greetings tomasr,


This has always been the case with MasterCard. However, we are trying to sort this and work it out the Visa card way that does not request this information.

Kindly contact our sales/help-desk team to further queries on the same.

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. / This e-mail address is being protected from spambots. You need JavaScript enabled to view it. / This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Ticketing: support.pesapal.com
Phone: +254-(0)70-619-1729, +254-(0)202-124-722
Regards,

Lazaro Ong'ele
Web Developer

Skype: Lazrotep
+254-020-249-5438 ; +254-706-191-729
Dagoretti Lane, Off Naivasha Road.

Facebook: www.facebook.com/pesapal
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